How can we help?
Email us any time at info@skawks.com and we'll reply within 2–3 business days. Please include the game name, your phone model and what happened.
I bought something but didn't get it.
Open the game's Settings and tap Restore Purchases. If it still doesn't appear, email us with the item name, the date and your receipt from Apple or Google (it's in your email). Never send us your password or card number.
How do I get a refund?
Purchases are made through the App Store or Google Play, so refunds are handled by them. For iPhone, visit reportaproblem.apple.com. For Android, open the Google Play Store, go to Payments & subscriptions, then Budget & history, and choose the purchase.
I got a new phone. Will my progress carry over?
Progress is saved on your device. When cloud saves are available they'll be linked to your Apple or Google account, so sign in with the same account on your new phone. If you lose progress, email us and we'll do what we can.
I found a bug.
Thank you! Email us what happened, what you were doing just before, your phone model and system version, and a screenshot or screen recording if you can.
How do I delete my data?
Uninstalling the game removes the data stored on your phone. To ask us to delete any data connected to you (for example, support emails or analytics), email us with the subject "Delete my data". See our Privacy Policy for details.